Frequently Asked Questions

Everything you need to know about Birdie 2.0 electronics and support.

What is the warranty period for Birdie 2.0 devices?

All Birdie 2.0 electronic products come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions.

How long does shipping take for domestic orders?

Domestic orders are typically processed within 24 hours and delivered within 3 to 5 business days via our premium courier partners.

What is your return policy for opened electronics?

We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging and accessories to be eligible for a full refund or exchange.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally take between 7 to 14 business days.

How can I track my order status?

Once your order has shipped, you will receive an email with a unique tracking number and a link to our real-time tracking portal.

Are software updates included with my purchase?

Absolutely. All Birdie 2.0 smart devices receive free over-the-air (OTA) software updates to ensure optimal performance and security.